In order to ensure that you can make the best use of your SMART Solution we have provided the following training and help resources.

If you have a basic question on how the system was designed and how it functions you should be able to find it by browsing through our Frequently Asked Questions section.

For more in depth help you will probably want to view one of our on demand tutorials or sign up for an upcoming seminar. We do encourage you to check back often as new topics and events are added frequently.

We are pleased that you have chosen 1parkplace as your technology partner and we look forward to achieving success together.


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For optimal viewing speakers or headphones should be used.
1) How To Import Your Contacts

Description: This brief tutorial will guide you through the process of importing your contacts into your SMART Solution Contact Manager.


Tutorial Length: 7 minutes and 25 seconds


2) How To Manage Your Contacts

Description: This brief tutorial will give you an in depth look on how to view the activity a contact has performed on your site, add contacts to campaigns, add contacts to groups, and much more.


Tutorial Length: 14 minutes and 17 seconds


3) Introduction To SMART (Strategic Marketing And Relationship Technology)

Description: This tutorial provides you with a brief overview of how the SMART Solution captures leads coming to your website and queues those clients up for follow-up.


Tutorial Length: 34 minutes


4) Introduction to the SMART BOSS (Back Office Support System)

Description: This tutorial will guide you through the BOSS, the control panel for your 1parkplace tools. In this video you will learn how to view you contacts, pull activity reports, and much more.


Tutorial Length: 43 minutes




5) BOSS Office Administrator Series

The Administrator lesson is designed for Office or Team Administrators who are subscribing to the 1parkplace broker solution. This tutorial will take you through the distribution of leads to agents, adding new agents, editing agent information, view activity reports, and much more.


Tutorial Length: 43 minutes





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MLS Listing Questions...click here

Description: Do you need assistance with a missing listing? Is one of your listings missing a vital piece of information? Do you need assistance with setting up your featured properties? Concerned that your Property Watch notifications are not being delivered? If you need assistance with any issue related to the MLS Wizard this is the section you should visit.



Membership Services...click here

Description: Have questions about you billing cycle? Do you need to update your billing information? Interested in learning about new products and additional services offered by 1parkplace? Answers to these questions and more can be found in this section.



Website Question...click here

Description: Are you having trouble viewing your website? Have you received an error message on one of your website pages? Do you have any questions on how you go about editing one of your web pages? Troubleshooting for these questions and more can be found in this section.



Network Services...click here

Description: Do you need assistance with your domain or your email address? Interested in renewing or registering a domain name? Interesting in learning what email options are offered by 1parkplace? If you have any questions at all on either your email or domain you will want to visit this section.



Contact Manager Question...click here

Description: Do you need assistance with getting your contacts into your Contact Manager? Do you need assistance setting up a campaign to send to your clients? Are you interested in editing one of the letters sent out from Contact Manager? Not receiving your lead notifications? Are your clients having trouble logging in as a VIP? Troubleshooting on any Contact related issue can be found in this section.



Broker or Company Administrator Questions...click here

Description: Are you a broker or team captain who is interested in the types of broker solutions offered by 1parkplace? Are you an existing Company administrator who would like information on adding a new office or modifying the roster? Do you need help setting agents up through the order manager? Troubleshooting methods for common questions submitted by Company administrators can be found here.






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Get ready to make more money!

Follow these steps to achieve:

  • Upload your existing contact database - Start by compiling an excel spreadsheet containing existing clients and prospects, including email addresses. to view the instructional video containing step by step instructions on importing your contact database.

    Dont have email addresses for all of your contacts? No Problem, for example phone scripts to use for gathering that vital piece of your prospects information and a form to use at Open Houses for gathering important information that will allow you to setup new leads on your newSMART eMarketing System.TIP: Update your database daily!


  • To receive the greatest exposure for your web site, we suggest that you prominently feature your web site address on all marketing pieces including business cards, advertisements, listing brochures, sign riders and email signature. Also be sure to include your web site address on your outgoing office and cell phone voice mail message. to view the 1parkplace eMarketing Kick off Checklist with sample outgoing voicemail messages.


  • Prepare and send out a press release announcing your new website and the services you now provide.
For a sample announcement letter, .

TIP: For more information on marketing your website, look for periodic member updates to be emailed to you with the subject line: "1parkplace Member Update".

Thank you for your confidence in 1parkplace and we look forward to a wonderful long term relationship together.

Sincerely,

The 1ParkPlace Member Care Team




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Contacting us at 1parkplace


Member Care Support Center Business Location

Our facilities are located at:

10875 Rancho Bernardo Road Suite 100
San Diego, California 92127

Hours of Operation

Our offices will be closed in observance of the following Holidays:
  • New Years Day
  • 4th of July
  • Thanksgiving Day
  • Christmas Day
©2006 1parkplace.com